Standard Return Policy For All Our Products
* Return for refund within: non-refundable
Under this policy all our products are non-refundable, and this supersedes all other return policies. There are NO EXCEPTIONS to this policy. Any our product that is deemed defective may be returned for a replacement within 15 days only, but a request for refund will not be granted. If our product is returned for a replacement, but no problems are found, the product will be returned at your (the buyer's) expense. You should be certain in your decision to purchase our product and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.
Our defective product is returned for a replacement may be repaired or replaced at SysKey International Corp.'s(firewireshop.com) discretion, unless otherwise required by law. We strive to uphold our standard RMA processing time for these types of items; however, in some situations the item must be sent to the manufacturer for repairs. Unfortunately SysKey International Corp.(firewireshop.com) cannot expedite the RMA repair process in these situations, as we must abide by the manufacturer's established processing time.